Chief Information Officer

Job Title:
Chief Information Officer
County Name:
Franklin County
Request for Letters of Interest
Chief Information Officer Services for Franklin County, Pennsylvania
Franklin County, Pennsylvania invites qualified individuals or firms with proven success to submit Letters of Interest to provide the services of our Chief Information Officer.  This position must learn and understand Franklin County government operations in order to support existing technologies and maintain security.  In addition, on their own and as co-chair of the IT Governance Committee, the successful candidate will motivate and educate others in order to facilitate successful implementation of advanced technologies and projects that will streamline business processes and improve customer service.
The Chief Information Officer is responsible for:
  • ensuring that Franklin County’s information technology services are effective, efficient, and supportive to operations
  • complying with regulations and best practices
  • serving as a business change agent by researching, discovering and implementing opportunities to improve operations, citizen engagement and customer service
  • developing the Franklin County Information Technology Strategic Plan and subsequent action items, which includes prioritizing recommendations from the recent technology analysis
  • serving as co-chair of the new IT Governance Committee alongside the County Administrator
  • communicating technical and complex concepts to a wide variety of stakeholders with varying degrees of computer experience and understanding
  • putting theory into practice by executing strategic goals through action steps
Characteristics of the person in this role must include, but should not be limited to:
  • Servant leader
  • Trustworthy
  • Committed
  • Strategic, proactive thinker
  • Able to execute strategy
  • Agile
  • Flexible
  • Organized
  • Inspirational
  • Strong relationship builder
  • Risk manager
  • Curious
  • Innovative
  • Knowledgeable of current trends, including pros/cons
  • Effective communicator
Over 700 employees work for Franklin County and the ITS department supports about 150 servers,  950 end users and over 200 software applications of varying size and complexity.  More information about the Information and Technology Services (ITS) Department, including services, staff and case studies can be found here:
Our larger IT initiatives include:
  • Broadband
    • Feasibility (underway)
    • Enhancements
  • Paper-less Operations
    • Scanning
    • E-filing
    • Database development
    • Applications
      • Records/case management
      • Asset management
      • Facilities management
  • Security Enhancements
  • Build-out county-owned fiber network
  • Update AV systems
  • Website overhaul
  • Phone system upgrade/overhaul
  • Data centers consolidation
Interested individuals or firms may apply by sending a detailed letter of interest and resume(s) via email to or by mail to the address below.  The letter of interest must explain how your services will fit into the current structure, including the structure of our IT Department and within our governmental operations, or propose a new structure that accomplishes the same goals.  The letter of interest must also describe the fee structure.
Letters of interest are due 12/30/22.  The position is open until filled.
Franklin County Human Resources
272 N. Second St.
Chambersburg, PA 17201
Monday – Friday 8:30 a.m. to 4:30 p.m. (excluding holidays)
Franklin County, PA is an Equal Opportunity Employer
Posting Date:
Monday, November 21, 2022
Expiration Date:
Saturday, December 31, 2022
Contact Name:
Charles Martin
Contact Link:
Charles Martin
County of Franklin 272 North Second Street Chambersburg, PA 17201