Telecommunicator Trainee

Job Title:
Telecommunicator Trainee
County Name:
Dauphin County
Please Apply at:


Dauphin County Emergency Management Agency is currently accepting applications for the full-time, varied shift position of 911 Telecommunicator Trainee. An employee in this position receives and dispatches 911, emergency and non-emergency calls from the public, fire and ambulance personnel, equipment and services. He/she receives and directs telephone, radio and data communications, collecting pertinent information and dispatching units using radio and computer-aided dispatch system; determines priority, nature and location of emergency and non-emergency calls and status of units on and off assignment; maintains complete and accurate records, logs and reports on calls for a variety of services; operates a variety of teletype, computer, and radio equipment, monitors equipment for correct functioning, making record checks, computer entries, confirming and updating status of warrants; provides emergency medical, fire, and police pre-arrival and/or post-dispatch instructions; operates various types of communications equipment in a calm and competent manner including digital encoding alarm or units/personnel and a Telecommunications Device for the Deaf (TDD).


Graduation from high school or an accredited equivalency program; one year of experience working with radio and computer equipment, preferably in the field of law enforcement, fire or medical dispatching.


Within one (1) year of employment, successfully complete the National Academy's Emergency Fire Dispatch Protocol System, Emergency Medical Dispatch Protocol System, Emergency Police Dispatch Protocol System and Emergency Telecommunicator Course.
SUPPLEMENTAL INFORMATION:A valid driver's license and a favorable criminal background check are required.
An excellent Dauphin County (County) paid benefit package is available to all full-time employees the month following 60 days of employment. The County pays 100% of the premium for the following:
  • Dental Insurance
  • Vision Insurance
  • Term Life Insurance
Premium shared between employee & the County:
  • Medical Insurance
  • Prescription Insurance
The following benefits begin immediately:
  • Vacation Leave
  • Sick Leave
  • Personal Leave
  • Military Leave
  • Bereavement Leave
  • Nine Paid Holidays Per Year
  • Pension Plan
  • Deferred Compensation Plan
Posting Date:
Tuesday, March 21, 2023
Expiration Date:
Sunday, December 31, 2023
Contact Name:
Jason Robert Norris
Contact Link:
Jason Robert Norris
2 South 2nd Street, 5th Floor